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Your case manager is here to help you! Feel free to contact them when you have questions regarding your claim.

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Claim Progress

1

Complete Profile

Your Case Is Here in the Process

Your Case Manager is awaiting your Initial Documents. If you have any questions, please contact your Case Manager.

2

Submit Initial Docs

Please contact your Case Manager to discuss your case.

3

Speak With Case Manager

Your Case Manager received your Initial Documents but requires additional information to move forward with your case. Please contact your Case Manager to discuss.

4

Additional Documents Needed

Your Case Manager is currently reviewing your documents. If you have a question that requires immediate attention, please contact your Case Manager.

5

Document Review

Your claim is currently in our Underwriting process. If you have any questions, please contact your Case Manager.

6

Preparing Claim for VA

Your claim has been reviewed and is ready to submit to the VA. Please sign the documents sent to you by your Case Manager.

7

Signature Needed

Your claim packet has been completed and is ready to be mailed to the VA.

8

Claim Ready for VA

Your claim packet has been mailed to the VA. Please contact your Case Manager to receive your tracking number.

9

Claim Sent to VA

The VA has made a decision on your claim. Please contact your Case Manager to discuss the next step.

10

VA Decision Received

Please contact our Billing Department to make arrangements to pay the amount due.

11

Pay Invoice

Your file has been closed. Please contact your Case Manager with any additional questions.

12

Completed